Chilly Dog was founded in 2001, after the company founder was unable to locate a well made, moderately priced dog sweater in Philadelphia. She ultimately formed a relationship with the Inca Artisans in South America and they worked to create a hand knitted woolen dog sweater.
The company is proud to follow fair trade guidelines and their beautiful sweaters are made from 100% wool and plant dyes. In the course of creating the sweaters, Chilly Dog has been able to give jobs to many knitters, allowing them to achieve a better standard of living lifestyle by paying a fair wage.
Chilly Dog offers our canine friends fashionable, practical options when it comes to keeping warm. A large range of sizes means dog owners are sure to find the perfect size. These sweaters are simply the best quality sweaters currently on the market.
Your dog will definitely be the talk of the dog park when he's wearing the Jackson Sweater. This stylish sweater is available in eight sizes. Please check Chilly Dog's Sweater Sizing Chart to determine which size you will need.
Warm and cozy, all Chilly Dog Sweaters are handcrafted and may vary slightly in color and style.
UKUSCAdoggie is a US-based merchant. All prices shown are in US Dollars. Local taxes are charged where appropriate.
UKUSCAdoggie endeavors to ship all orders within 1-3 days of receipt. We charge a flat rate shipping fee of $4.99 for US orders and offer FREE SHIPPING within the US when a purchase exceeds $50. We also ship to Canada for a flat rate of $21.99 and to the UK and Europe for $24.99. We will advise if any additional shipping charges apply, as in the case of heavy or bulky items. Please note that for international orders, we are not responsible for any charges incurred during the Customs process. In the case of Europe, this might include VAT charges. We make every effort to use the quickest and most cost effective shipping and handling options. Please let us know if you require expedited shipping. A charge will apply.
If you live in a remote location, please contact us for more information.
Please contact us with any questions regarding our shipping policy.
Customer satisfaction is extremely important to UKUSCAdoggie. If a product does not meet your expectations, you can return it to us within 30 days for either an exchange or a refund (US only).
For an item to qualify for a return, it must be returned in its original condition, including the original packaging, containers, documentation, and accessories. We will also require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We encourage you to follow any measurement guidelines provided as accurately as possible and if you have specific concerns with regarding to sizing, please contact us prior to placing your order. UKUSCAdoggie reserves the right to determine if a product was used or not.
If you would like to exchange or return an item, please email us at firstname.lastname@example.org to let us know. We will then send you a returns number and instructions on how to return the item to us.
When returning a product, we recommend using FedEx or UPS to ensure proper tracking. The customer is responsible for all shipping and packaging costs related to the exchange or return of an item unless the item is defective. We are not responsible for lost or misdirected items. Shipping costs are not refundable.
Once your return is received and inspected, we will send you a confirmation email. If approved, the refund will be credited to the original method of payment. A $15.00 restocking fee will be deducted from this amount.
If a product is defective when you receive it, please contact us immediately and we will replace the product at no extra charge.
Beds and Clothing
Due to health reasons, we cannot accept returns on these items unless unopened in the original packaging.
Treats, Food, and Unpackaged Toys
Unfortunately these items cannot be returned due to issues of health and safety.
Unfortunately we are not able to accept returns on custom products. Please contact us if you have any questions regarding these items.
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Cancelling Placed Orders
Should you need to cancel an order after it has been placed, but before it has been processed, please contact us by email at email@example.com within 24 hours of placing the order. UKUSCAdoggie reserves the right to charge a handling fee of 10% of the order dependent upon the circumstances of cancellation. Once an order has been processed and shipped, we cannot cancel it.
Terms of Service
Our Terms of Service can be viewed at the foot of our Checkout Page.
We make every effort to ensure accuracy of this website, but occasionally errors might occur. UKUSCAdoggie reserves the right to correct any mistakes.
Our aim at UKUSCAdoggie is to make sure that both you and your doggie are completely satisfied. Please let us know if you can think of anything that we could do to improve your UKUSCAdoggie shopping experience!