Rob and Kim Bentley of Maple Ridge, BC, started Doubledog Stiches & Designs in 2011. The company creates amazing unique collars and leashes. Made from decorative cotton, the products are reinforced with polypropylene webbing and are machine washable. If you’d like to design a totally unique leash for your doggie, look no further…. DoubleDog Stiches & Designs can make your vision a reality! Your design will be custom embroidered on one of their many coloured or patterned materials for a truly unique item that you and your doggie will love for years to come. Simply email your requirements to us at info@ukuscadoggie.com or get in touch via our Contact Us page and we will do the rest. Let's get started!
Choose the length of your leash. Leashes can be between 2 and 6ft in length and ¾” and 1” in width. If you do not specify a width, your leash will be made with a width of ¾”.
Step 2: Choose the fabric and lining color for your leash. Available colors are Hot Pink, Green, Royal Blue, Orange, Yellow, Charcoal, and Turquoise. Recently added colors include Black, Purple, Red, and Lime Green and 2 Polka Dot and Camouflage designs are also available. The inside of the leash can be White, Pink, Green, Royal Blue, Orange, Yellow, Red, or Turquoise.
Step 3: Choose your clip size. Only a regular or small size clip is offered for 3/4” width leashes.
Step 4: Choose your embroidery (wording and design). You can choose whatever you like, but DoubleDog Stiches & Designs does reserve the right to limit objectionable language or trademarked names and logos. They will do their best to accommodate any design, so get those creative juices flowing! The embroidery will be placed on the end of the leash closest to the clip. Please let us know if you would like it in a different position. With regard to font, basic black in capitals seems to work best! You can even have a design on a reflective leash.
If you would like to preview your leash before it is finished, please let us know and we will email you a picture of it so that any changes can be made. Unfortunately, unless there is a defect in the product (not caused by normal wear and tear) we cannot accept any returns.
Purchases
All prices shown are in US Dollars. Local taxes are charged where appropriate.
Shipping
UKUSCAdoggie offers flat rate shipping of $4.95 to the US, $9.95 to Canada and $23.00 to the UK and Europe and $25.00 to Australia and the rest of the world. We make every effort to use the quickest and most cost effective shipping and handling options. Please let us know if you require expedited shipping. A charge will apply.
Orders over $70 to the US qualify for free shipping.
Customs & Duty
Some orders may be subject to shipping charges depending on size and weight. We will always notify customers before adding a charge.
Please be advised that international shipments may be delayed due to duty and customs procedures. Any charges incurred are always the recipient’s responsibility. Please check with your country’s Customs Department if you have questions about these charges.
Remote Locations
If you live in a remote location, please contact us for more information.
Please email us at info@ukuscadoggie.com with any questions regarding our shipping policy.
Returns
Customer satisfaction is extremely important to UKUSCAdoggie. If a product does not meet your expectations, you can return it to us within 30 days for either an exchange or a refund.
For an item to qualify for a return, it must be returned in its original condition, including the original packaging, containers, documentation, and accessories. We will also require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We encourage you to follow any measurement guidelines provided as accurately as possible and if you have specific concerns with regarding to sizing, please contact us prior to placing your order. UKUSCAdoggie reserves the right to determine if a product was used or not.
If you would like to exchange or return an item, please email us at info@ukuscadoggie.com to let us know. We will then send you a returns number and instructions on how to return the item to us.
When returning a product, we recommend using FedEx or UPS to ensure proper tracking. The customer is responsible for all shipping and packaging costs related to the exchange or return of an item unless the item is defective. We are not responsible for lost or misdirected items. Shipping costs are not refundable.
Refunds
Once your return is received and inspected, we will send you a confirmation email. If approved, the refund will be credited to the original method of payment. A $15.00 restocking fee will be deducted from this amount.
Defective Products
If a product is defective when you receive it, please contact us immediately and we will replace the product at no extra charge.
Beds and Clothing
Due to health reasons, we cannot accept returns on these items unless unopened in the original packaging.
Treats, Food, and Unpackaged Toys
Unfortunately these items cannot be returned due to issues of health and safety.
Custom Products
Unfortunately we are not able to accept returns on custom products. Please contact us if you have any questions regarding these items.
Sale Items
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Cancelling Placed Orders
Should you need to cancel an order after it has been placed, but before it has been processed, please contact us by email at info@ukuscadoggie.com within 24 hours of placing the order. UKUSCAdoggie reserves the right to charge a handling fee of 10% of the order dependent upon the circumstances of cancellation. Once an order has been processed and shipped, we cannot cancel it.
Privacy Policy
Our Privacy Policy can be viewed at the foot of our Checkout Page.
Terms of Service
Our Terms of Service can be viewed at the foot of our Checkout Page.
Website Disclaimer
We make every effort to ensure accuracy of this website, but occasionally errors might occur. UKUSCAdoggie reserves the right to correct any mistakes.
Our aim at UKUSCAdoggie is to make sure that both you and your doggie are completely satisfied. Please let us know if you can think of anything that we could do to improve your UKUSCAdoggie experience!
