FREE Shipping over $50!

Customer Service

Purchases

All prices shown are in US Dollars. Local taxes are charged where appropriate. Please see our Shipping and Taxes page for further information.

Returns

Customer satisfaction is extremely important to UKUSCAdoggie. If a product does not meet your expectations, you can return it to us within 30 days for either an exchange or a refund.

For an item to qualify for a return, it must be returned in its original condition, including the original packaging, containers, documentation, and accessories. We will also require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

We encourage you to follow any measurement guidelines provided as accurately as possible and if you have specific concerns with regarding to sizing, please contact us prior to placing your order. UKUSCAdoggie reserves the right to determine if a product was used or not.

If you would like to exchange or return an item, please email us at info@ukuscadoggie.com to let us know. We will then send you a returns number and instructions on how to return the item to us.

When returning a product, we recommend using FedEx or UPS to ensure proper tracking. The customer is responsible for all shipping and packaging costs related to the exchange or return of an item unless the item is defective. We are not responsible for lost or misdirected items. Shipping costs are not refundable.

Refunds

Once your return is received and inspected, we will send you a confirmation email. If approved, the refund will be credited to the original method of payment. A $15.00 restocking fee will be deducted from this amount. 

Defective Products

If a product is defective when you receive it, please contact us immediately and we will replace the product at no extra charge.

Beds and Clothing

Due to health reasons, we cannot accept returns on these items unless unopened in the original packaging.

Treats, Food, and Unpackaged Toys

Unfortunately these items cannot be returned due to issues of health and safety.

Custom Products

Unfortunately we are not able to accept returns on custom products. Please contact us if you have any questions regarding these items.

Sale Items

Only regular priced items may be refunded.  Unfortunately sale items cannot be refunded.

Cancelling Placed Orders

Should you need to cancel an order after it has been placed, but before it has been processed, please contact us by email at info@ukuscadoggie.com within 24 hours of placing the order. UKUSCAdoggie reserves the right to charge a handling fee of 10% of the order dependent upon the circumstances of cancellation.

Privacy Policy

Our Privacy Policy can be viewed at the foot of our Checkout Page.

Terms of Service

Our Terms of Service can be viewed at the foot of our Checkout Page.

Website Disclaimer

We make every effort to ensure accuracy of this website, but occasionally errors might occur. UKUSCAdoggie reserves the right to correct any mistakes.

Our aim at UKUSCAdoggie is to make sure that both you and your doggie are completely satisfied. Please let us know if you can think of anything that we could do to improve your UKUSCAdoggie experience!